Delete your CarePulseAI account

CarePulseAI · package kumaranthiru80@gmail.com

You can delete your CarePulseAI account and your health data at any time. This page explains how, exactly what is removed, and what we are required to keep.

Delete from inside the app

Open CarePulseAI and sign in.
Go to the Profile tab.
Scroll to the bottom and tap Delete my account.
Confirm twice. Your account is deleted immediately.

Cannot sign in?
Email kumaranthiru80@gmail.com from the address on your account and ask us to delete it. We will confirm your identity and complete the deletion within 30 days.

What is deleted

Immediately and permanently:

Data	When
Your name, email address and login	Immediately
Health records, vitals and health logs	Immediately
Uploaded documents and medical reports	Immediately
Chat messages with your nurse and with support	Immediately
AI Coach and Food Check conversations	Immediately
Wellness plans, diet plans and visit history	Immediately
Call history	Immediately
Notification tokens for your devices	Immediately

After deletion you cannot sign in again, and your email address is free to register a new account with.

What we keep, and why

We keep a record of payments and subscriptions, with your personal details removed from it.

Two reasons:

Someone else has been paid from it. Nurses on CarePulseAI earn a commission from patient subscriptions. Deleting a payment record would silently reduce money already owed to a nurse for work they have already done.
We are legally required to. Financial and tax records must be retained under Indian accounting rules, independently of any deletion request.

What is kept is the transaction itself — amount, date, plan — with no name, no email address and no health information attached to it. It cannot be used to identify you or to sign in.

Timing

In-app deletion: immediate.
Email request: within 30 days.
Encrypted backups: purged on their normal rotation, within 90 days.

Nurse and admin accounts

Nurse accounts cannot be deleted from inside the app, because they may have unpaid commission, referral bonuses and assigned patients that need to be handled first. Email kumaranthiru80@gmail.com and we will settle any balance owed and close the account.